ELHUSION – Refund, Return & Exchange Policy
At ELHUSION, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and transparent 7-day return, refund, and exchange policy.
1. Return Policy
- Customers can request a return within 7 days of delivery.
- Items must be:
- Unused and unwashed
- In original condition with tags intact
- Packed in original packaging
- Returns will not be accepted if:
- The product is used, damaged, or altered
- Tags are removed
- Request is made after 7 days
2. Refund Policy
- Once we receive and inspect the returned item, your refund will be processed.
- Refund will be issued to:
- Original payment method (for prepaid orders)
- Bank transfer (if applicable)
- Refund timeline: 5–7 business days after approval.
3. Exchange Policy
- Exchanges are available within 7 days of delivery.
- You can request an exchange for:
- Size issues
- Damaged or defective products
- Wrong item received
- Exchange is subject to stock availability.
- If the requested size/product is unavailable, you can opt for a refund.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
We will arrange a replacement or refund at no extra cost.
5. Return Process
- Contact our support team with your order details
- Our team will verify and approve your request
- Pickup will be arranged (if service available) or you may need to self-ship
- After inspection, refund/exchange will be processed
6. Non-Returnable Items
- Customized products (if applicable)
- Items purchased on clearance/sale (if mentioned)
7. Contact Us
For any return, refund, or exchange requests, reach out to us:
ELHUSION Support Team
Email: contact@elhusion.com
